Free standard shipping and returns on all orders

Free standard shipping on all purchases over $150

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Full Store Policy

1.1 Terms of Service

By placing an order on AmbrogioShoes.com, you agree unconditionally to all company policies.

1.2 Special Requests

Should there be any special requests regarding any order (gift wrapping, processing time, etc.), the client is required to specify the request either in the order notes or to any of our customer support channels (see section 9).

1.3 Processing Time

All orders will generally have a processing time of 0-3 business days. Some products may be subject to processing times of 3-10 business days.

1.4 Cancellations

All order cancellations must be requested within 24 hours of the time the order was placed by the end-customer. All cancellations outside of this window will be subject to a 15% processing fee.

1.5 Order Updates

Our team will update you within the processing window if any product in your order is subject to custom fulfillment status (see section 5 and 6).

1.6 New Clients

All new clients are required to go through our verification process. This process is designed to protect you, the card member, as well as us, the merchant. Please be available to speak to our verification team members over the phone or respond to their email inquiry at your best convenience. Ignoring this may result in the cancellation or delay of your order’s shipment.

1.7 Sizing

All clients are expected to understand the sizing of the merchandise and are therefore responsible for choosing the item and size that they would like to purchase. We at AmbrogioShoes are not responsible for any size recommendations given and cannot be held accountable for how any shoe styles fit/run.

1.8 USA Orders

We can only ship merchandise to the billing address that is confirmed matching via your payment method’s banking institution. All information will be verified before we process any order. This is for your safety and is required by all credit card companies. If this information does not match, your order will not be processed. Your cooperation with our agents will help expedite this process. If you need to ship to any alternate address than your verified billing address, you may contact the banking institution associated with your card and add that address as an alternate address to your card member account.

1.9 Sales Tax

Sales tax will be charged for purchases being shipped to California only. No sales tax will be charged on the purchase of a Gift Certificate.

1.10 Customer Responsibility

We are not responsible for any interest or fees accrued on your payment method in regards to any purchases, refunds, exchanges and/or returns.

1.11 Layaway

To place merchandise on layaway you must make a non-refundable down payment of 10% or $100.00 USD (whichever is greater).

We do not accept layaway requests for merchandise under $100.00.

The remaining balance is due within thirty (30) days or the merchandise will be taken off of hold and placed back onto the website to be available for sale.

Any partial payments made towards the balance of an order is Non-Refundable. All incomplete payments may be refunded to store credit to be used on AmbrogioShoes.com.

1.12 Coupons

Coupons may not be stacked. Only one coupon may be used per order. A coupon cannot offer discounts greater than 50% off of the price on the item in which it was used to purchase it. Example, a $100 discount coupon may not be used to purchase a $125 item. Coupons may not be stacked with other holiday incentives. First-time customer discounts may only be applied to items that are not part of a Holiday sale.

We have no affiliation with any third-party websites offering coupons for AmbrogioShoes.com

Order and item discounts may be subject to recalculation upon the return of any merchandise involved with any sale.

Our promos are limited time opportunities to get extra discounts on select items. We reserve the right to end any promo at ANYTIME. We will honor any new sale prices that occur within five (5) days after your purchase.

1.13 Gift Certificates

All Gift Certificate purchases are final. The Gift Certificates will never expire.

Any returns on items purchased with a Gift Certificate are only eligible for Store Credit (See Article 6.3 - Store Credit) which will be given in the form of a Gift Certificate.

1.14 Authenticity

Everything sold by AmbrogioShoes is 100% Authentic and may be verified with the Manufacturers.

1.15 Payment

The payment methods we accept are as follows: VISA, Master Card, American Express, Discover, and or Bank Wire. You may email us to request to pay for your order by Bank Wire, we will then provide you with the required information.

1.16 Chargebacks

Any customers/clients that issue a chargeback on their card relating to a transaction with AmbrogioShoes will result in the permanent banning of the customer's/client's account with AmbrogioShoes. They will no longer be able to process or complete any orders with AmbrogioShoes.

Orders with pending or resolved chargebacks will have a 50% fee deducted from any refund.

All unfulfilled orders with an open chargeback will not be fulfilled until the chargeback case has been closed officially.

2. Shipping

2.1 Shipping Costs

All shipping costs include shipping, handling, and insurance.

Shipping costs are a flat rate + another flat rate for each additional item.

2.2 Shipping Methods

We ship either via UPS or USPS. Base shipping rates are as follows, actual shipping rates may vary as determined in checkout:

  • Standard (3-7 Working days transit time) FREE on orders over $150
  • Standard (3-7 Working days transit time) $10 on orders under $150
  • Expedited (2-5 Working days transit time) $20
  • 2 DAY AIR (2 working day transit time) $50
  • Next Day AIR (1 working day transit time) $75

The Expedited Shipping method is FREE for Gold and Silver members. This shipping method puts you in the front of the line to be shipped the same day as your order is placed. Cut-Off Time for this method is 2:00PM PST. Any orders placed after the cut-off will be shipped the next business day.

2.3 Standard Shipping and Expedited deliveries

Standard shipping is not a guaranteed delivery service. Expedited shipping dates are guaranteed and if delivery fails to be made at the required date, a refund can be requested to our support. Requests will be processed through to the shipping company and the resolution will be based on the company's conclusion.

2.4 Using your own shipping account

We do allow clients to use their own UPS, FedEx, or DHL shipping accounts. Please provide your shipping account information in the “Customer Notes” field on the checkout page before placing your order. Your shipping fees will be refunded upon the processing of your order and your shipper account will be used.

2.5 Other Shipping Methods

Other expedited delivery services are available by request. Additional fees will apply. For more information please contact us (See Article 9 - Contact Methods).

2.6 Shipment Insurance

Every package shipped by AmbrogioShoes is fully protected and insured against any loss or damage that may occur during shipment. In any case of loss or damage during shipping, you are fully covered.

2.7 Unclaimed Packages / Packages Returned to Sender

Any unclaimed/undelivered and/or rejected packages that are returned to sender will subject you, the customer/client, to all fees incurred due to the rejection of the shipment, including and not limited to all shipping, customs, and duty fees in relation to the shipment, including but not limited to a 20% restocking fee.

New shipping fees will be required for any returned to sender packages being shipped back to the client.

Fees may be deducted from any refunds involving the order associated with the package for shipping expenses, return expenses, processing expenses, and any other expenses the client is responsible for.

No packages may be shipped back to the client until all outstanding balances are paid in full.

2.8 International Customs and Duties Fees

Orders shipped outside of the United States may be subject to import duties, taxes, and fees which are levied once the package arrives in your country. Any and all charges relating to customs clearance, import duties, taxes, and fees required by the recipient’s country are the responsibility of the recipient of the order. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.

We do not mark any shipments as “Gift”.

Any customs/duties fees/taxes incurred in regards to any packages received by the customer are wholly the responsibility of the customer and are not involved, in any way, with any orders placed with AmbrogioShoes.com.

2.9 International Shipping Deals

Any discounted shipping deals offered by AmbrogioShoes.com, do not apply to the following countries: South Africa, Nigeria, and Brunei Darussalam.

2.10 Shipment Destination Policies

Some exotic skins may not be exportable Internationally. We do not fulfill orders of Python made items to California, all orders of this nature will be cancelled and immediately refunded in full.

2.11 After shipment of your order

Orders that are shipped may not be cancelled. If you need to return the item for any reason after it has been shipped then you may do so via our return process.

You will receive either a UPS or USPS tracking number via email once your order has shipped. You may track any UPS Shipments at UPS Tracking.

You may track any USPS Shipments at USPS Tracking.

You may track any FedEx shipments at FedEx Tracking.

You may track any DHL or DHL Express shipments at DHL Tracking.

3. Returns

You must notify us within two (2) days for any manufacturer defects, and within seven (14) days for any other reasons, of the delivery date of your order to receive a Return Authorization. All return notifications are processed through our online 'return center'. We do not charge a restocking fee, however, all orders returned for a refund are subject to a 5% credit card transaction fee, and all digital products such as watches are subject to a 10% restocking fee required by the manufacturer.

4. Refunds and Credits

All refunds will be processed within seven (7) business days from when the return has been accepted after inspection is completed. Store Credit certificates never expire and are given in the form of a Gift Certificate via e-mail, which is non-refundable.

5. Production Orders

Applicable to all 'Made-to-Order', 'Custom', and 'Special Order' products. Production times are stated in the product description. Payment must be made in full prior to the item's production to proceed. All such products are a final sale once production is underway.

6. Backorders

Backordered products are eligible for return and exchange options according to our return policy. Delays in product arrival due to manufacturing or import delays are not grounds for a refund, though all ETAs provided are estimates.

7. Sales, Incentives, and Rewards

We honor new sale prices that occur within five days after your purchase. Points and rewards are earned on each purchase and are available for use 14 days after your order's shipment has been delivered. Points never expire and can be used even on promotional items.

8. Newsletter

Ordering with AmbrogioShoes automatically adds your email address to our newsletter. You may unsubscribe at any time via the link at the bottom of each newsletter email.

9. Contact Methods

For any queries, our customer support can be reached via phone at (800) 875-7992 (Toll-Free) or (310) 622-4490 (International), or via email at service@ambrogioshoes.com. Our business hours are Monday – Friday, 10:00 AM – 4:00 PM (PST).