Return Policy

Return Policy

Your satisfaction is our only goal. Please read our full policy carefully prior to requesting a return authorization number (RAN).

Return Request Timeline

Notify us within 14 days from the delivery date for returns or exchanges. After this period, no returns will be authorized.

Conditions for Returns

Try shoes indoors on a clean, carpeted surface to avoid sole scratches.Check the fit gently—walk carefully to test comfort without damaging the shoes.Keep items unworn and undamaged, with all original tags, packaging, and boxes intact.

All returns are inspected upon arrival. Refunds will only be issued for items in brand-new, resalable condition. Unfortunately, we’ll be unable to process a refund if items show signs of wear, damage, or lack original packaging.

Tip: Hold onto the box until you’re certain about your fit!

Eligibility for Returns

Custom made and made-to-order products are generally non-returnable. Check product pages for specific return options.

Restocking Fees

There are no restocking fees on returns or exchanges. 

Return Shipping Options

1. Prepaid Return Label (U.S. Domestic Orders Only): For your convenience, you may use our prepaid return shipping label. A flat fee of $20 will be deducted from your refund for footwear and apparel returns. For eyewear returns, a reduced fee of $6.99 will apply.

2. Self-Return: Arrange your own return shipment at no additional cost. You’ll cover shipping fees and assume responsibility for the package until it arrives.

Exchanges

If eligible, you may request a one-time free exchange per order—covering all associated fees—for domestic (U.S.) orders.

Return Authorization

Start the return process by uploading clear pictures of the product to expedite approval.

Start Your Return