NOTICE: We do not recommend proceeding with a backorder/production order if you have a requirement for when to receive a product/products. Generally estimates provided are met to the exact day, or within several weeks from that date. Although it is possible for delays to be up to a month, and in rare circumstances, several months. Our team will provide you with the most accurate ETAs possible throughout the process, but note that these are solely estimates and in no circumstance are guaranteed delivery or availability dates

 

1. Backorder Policy

Backordered products are products unavailable for immediate shipping, however are available for reservation/pre-order. We proudly offer this service to provide our customers the widest variety of options at all times, including brand new collections and sold out items. Reserved products will ship as soon as they become available.

Most unavailable products are able to be placed on backorder, If you would like to place a backorder for an unavailable item that is unable to be ordered through the site, please contact our support team and they will confirm backorder availability and be able to place the order with you. If you have already placed an order and the item is on backorder, our team will notify you of this status and provide our best estimate for when it is expected to become available. The reservation of the product will be pending your response/confirmation. 

 Our team will notify the client of this status once we have an ETA for the product's arrival or have confirmed the product will become available at a future date. We will provide an ETA as accurate as possible, please know these ARE ONLY ESTIMATES and are subject to changes.

All backorders cannot be cancelled once confirmed by the client. If you request a cancellation on such an order, please send your inquiry to service@ambrogioshoes.com, and it will be sent into review for approval by our corporate office. If approved, all backorder cancellation refunds will be subject to a 20% cancellation fee with no exceptions. We will always do our best to be accommodating to all situations our clients may face. Please understand that the backorder service provided involves multiple parties in the reservation and production of products. The 20% cancellation fee is simply to cover the fee of what we are charged by the manufacturer/brand for the cancelled reservation.

Backordered products are eligible for returns and exchanges according to our returns policy once the item has been delivered to the client.

 

2. Production Policy

Defined as but not limited to “Made-to-Order”, “Custom” and “Special Order” products. Other products subject to production times will be specified by our team. 

No cancellations or modifications can be made after the client has confirmed the order or if the order has been automatically confirmed. If we do not receive confirmation from the client within 48 hours from production status notification the order will automatically confirm and proceed into production. Production times are stated in the product description, by ordering such a product you are agreeing to unconditionally adhere to our production policy. Payment must be made in full prior to the item's production in order for any production order to proceed. There are no return or exchange options on custom, made-to-order, or special order products. All such products are a final sale, the service is provided at the date confirmation is received from the client. Please note all given time estimates for production orders are ONLY ESTIMATES and may be subject to change due to unforeseen factors. We thank you for your understanding of this in advance. 


  • Ambrogio Products
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    All Ambrogio products (excluding style numbers beginning in “AMBS”) will need to be produced. Production estimate is 30 days for all Ambrogio products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. (Some products may be subject to longer production times, such products will have production time specified in product description). Handmade in Spain.


  • Paul Parkman Products
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    All Paul Parkman products will need to be produced. Production estimate is 2-3 weeks for all Paul Parkman products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Turkey.


  • Mauri Special Order Products
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    All products labeled “(SPECIAL ORDER)” or style numbers beginning with “MAO” need to be produced (or if specified). Base production estimate is 60-90 days for all Mauri products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Italy.


  • Maglieriapelle Products
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    All Maglieriapelle products will need to be produced. Production estimate is 2-3 weeks for all Maglieriapelle products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Turkey.


  • New Rock Products
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    All New Rock products (excluding "NRS" products) will need to be produced. Production estimate is 45-75 days for all New Rock products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Made in Spain.


  • Jose Real Products
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    Most Jose Real products will need to be produced. Production estimate is 60 days for all Jose Real products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Italy and Spain.


  • Mister Products
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    Most Mister products will need to be produced. Production estimate is 30 days for all Mister products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Spain.