I initially ordered the Bacco Bucci Berelli (Navy Blue) in a size 12 along with the Mezlan Fabio (Ted)in a size 12. The Mezlan Fabio arrived approximately 7 days after I ordered it. However, the Bacco Bucci in the Navy size 12 NEVER arrived because the shoe was not available. I was not informed (via email and/or phone)that the shoe was no longer available by anyone. I was anticipating the arrival of this shoe. So, it was when I received the Mezlan Fabio (3/18/20) that I contacted your company regarding this matter. I had to call several times before I was able to converse with anyone. Finally, I was able to speak with a manager regarding this issue. The manager did an excellent job of resolving the issue! He was extremely polite, patient and understanding.
The manager apologized for the inconvenience and mailed the Bacco Bucci Berelli in the Tan in a size 12. The shoe looks better in the Navy but that’s the only color available in a size 12. If you can get a size 12 in the Navy please let me know. Thank you.
