ONLY unused items, with all original packaging (boxes, dust bags, tags, certificates, in-soles, security tags, and etc. if applicable) still in brand original condition are eligible to be returned. All merchandise must be returned in the same exact condition as received.
Items are NOT eligible for return if used, even once, and even if they break after the first use. THERE ARE NO WARRANTIES on any items we carry through us or the brands that produce the items. ONLY UNUSED items are eligible to be returned and ONLY WITHIN the 7-day return request period.
Your return will be discarded or sent back to you if the conditions and requirements of inspection are not met. You, the client, are responsible for all fees that may incur or may have already incurred due to a declined return. The inspection process may take up to seven (7) business days from the return’s arrival depending on the volume of returns. Delivered status on the tracking of your return does not mean your return has been or will be processed the same day. After your merchandise pass inspection, please allow seven (7 - 10) business days for your refund to be processed. All returns are subject to inspection.
There maybe a restocking fee of up to 20% or if your return is missing original content.
Top and Bottom of Box, Dust bag(s), Shoe Horn(s) (if applicable), In-Soles (if applicable), Dellamoda Price Tags (if applicable). There will be a 20% restocking fee deducted from the refund if ANY of the included items are missing.
Attached Dellamoda Security Tags, Tags and Authenticity Cards (if applicable).
Case, Security Tags, Cleaning Cloth, and Manufacturer’s Paperwork/Warranty
Other merchandise may include
Boxes, bags, packaging, dust bags, tags, authenticity cards, security tags, price tags, cleaning cloths, cases, and etc.
Watches & Sunglasses
All sunglasses & digital products such as watches are subject to a 10% restocking fees, no exceptions. This is what is required by the brands.
We do not refund international shipping fees. The client is also responsible for the return of the item back to us. This means all shipping fees and tools required to return the merchandise are at the expense of the client.