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Store Policy

Placing an Order 

Placing and order on-line with us is easy. The process only take few minutes. All domestic orders (within the United States), ALL INSTOCK ITEMS ONLY will generally get processed and shipped out the next 1 - 3 business day. Some orders, depending on the items on the order, may take up to 2 -5 business days to be processed and dispatched.

All new clients may go through our verification process. This process is designed to protect you, the card member, as well as us, the merchant. Please be available to speak to our verification team members over the phone or respond to their e-mail inquiry at your best convenience. Ignoring this may result in the cancellation or delay of your order’s shipment.

We reserve the right to cancel any order for any reason. You will be notified by email is your order can not be processed for any reason. Your will NOT be charged if your order can not be accepted / fullfilled.

What do I do if I receive a faulty item in my order?

You must notify us within two (2) days, for any manufacturer defects, of the delivery date of your order, as reported by the shipping company. After this period, we will not authorize any returns due to this condition. We will make sure the address the issue and correct it.

Will you refund the shipping charges on my parcel?

We offer free shipping in USA. International shipping charges or expedited shipping charges are not refundable. There are opportunities to have failed expedited delivery charges refunded. Please contact our support team for requests of this manner.

What do I do if the item I bought hasn't arrived?

Our system is designed to keep you informed and at every level during shipping and when in transit. You will be updated by email, text, etc. when your package ships when it is in transit, and when it is scheduled to deliver. Please contact us if your shipment’s tracking information says that the package has been delivered, although you have not received it. We do purchase insurance on all packages so you are FULLY covered. There is however a protocol we must follow in order to have a tracer filed. You will be emailed with instructions on how to get this tracer moving forward. It is simple but important that you follow the instructions given to you. In the event that the shipping company is unable to locate your package, you will be issued a refund, store credit, or replacement item depending on the circumstances after the claim investigation/tracer has completed. We will not be able to issue a refund or replace the item prior to the completion of this tracer. We are always available to help you with any questions regarding your delivery.

Do you ship internationally? Are there any additional fees?

Yes, we do ship worldwide. Orders shipped outside of the United States may be subject to import duties, taxes, and fees which are levied once the package arrives in your country. Any and all charges relating to customs clearance, import duties, taxes, and fees required by the recipient’s country are the responsibility of the recipient of the order. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information. When ordering from Ambrogioshoes.com, recipient (the client) is the importer of record and must comply with all laws and regulations of the destination country.

Returns & Cancelation

What is your return policy?

You must notify us within two (2) days, for any manufacturer defects, and within seven (7) days, for any other reasons, of the delivery date of your order, as reported by the shipping company responsible for delivering your package, to receive a Return Authorization for your order.

The two (2) or seven (7) day notifications are required. We have certain requirements with our vendors. After this period no returns/exchanges will be authorized for any reason.

If you are unable to physically receive the package within the first seven (7) days after the package has been marked as delivered by the shipping company, please contact us as soon as possible with the reason and, under certain circumstances, we may extend the grace period with possible limitations.

All return requests must be done through our "Return Center" only and within the allowed period stated. Once your return is authorized, you will have 30 days to return the product back to us and receive a full refund (minus shipping fees) back to the original method of payment. Our system will notify you of every step of this process.

To make returns even easier, we offer the option of using a flat rate shipping label ($15.00 per item). If you opt to use our flat-rate shipping label, $15.00 (per item) will be reduced from the refund amount, at the time of processing. Please note that this is a service we offer as a courtesy. This service is not available on all items and we have the right to refuse this service at any time. The service is also not available on international shipments coming back to the United States. In such a case, you will receive full instructions on how to return your purchase back to us on your own and at your own cost.

ANY order cancelation MUST be requested within 24 hours after the order is placed ( this is IF the order has not shipped within this period already ) any order outside of this window will subject to a 15% restocking fee. This fee will be deducted from the refund. We have this policy in place because it takes time and resources to engage orders once in the system and to avoid cancellation of orders without merits.

What are the return conditions?

ONLY unused items, with all original packaging (boxes, dust bags, tags, certificates, in-soles, security tags, and etc. if applicable) still in brand original condition are eligible to be returned. All merchandise must be returned in the same exact condition as received.

Items are NOT eligible for return if used, even once, and even if they break after the first use. THERE ARE NO WARRANTIES on any items we carry through us or the brands that produce the items. ONLY UNUSED items are eligible to be returned and ONLY WITHIN the 7-day return request period.

Your return will be discarded or sent back to you if the conditions and requirements of inspection are not met. You, the client, are responsible for all fees that may incur or may have already incurred due to a declined return. The inspection process may take up to seven (7) business days from the return’s arrival depending on the volume of returns. Delivered status on the tracking of your return does not mean your return has been or will be processed the same day. After your merchandise pass inspection, please allow seven (7 - 10) business days for your refund to be processed. All returns are subject to inspection.

There maybe a restocking fee of up to 20% or if your return is missing original content.

 

Shoes include

Top and Bottom of Box, Dust bag(s), Shoe Horn(s) (if applicable), In-Soles (if applicable), Dellamoda Price Tags (if applicable)

Handbags include

Attached Dellamoda Security Tags, Tags and Authenticity Cards (if applicable).

Sunglasses include

Case, Security Tags, Cleaning Cloth, and Manufacturer’s Paperwork/Warranty

Other merchandise may include

Boxes, bags, packaging, dust bags, tags, authenticity cards, security tags, price tags, cleaning cloths, cases, and etc.

International Returns

We do not refund international shipping fees. The client is also responsible for the return of the item back to us. This means all shipping fees and tools required to return the merchandise are at the expense of the client.

What about Cancelation? Why was my order canceled? Or can i cancel an order i already placed?

We try to process all orders as soon as possible and as soon as they come in into the system. There are no cancellations on already processed, ready-to-ship, shipped, and in transit orders. Of course, you are eligible to request for Return Authorization, according to our return policy and after receiving your product(s). There will be a 20% restocking fee if the delivery of an already shipped product is rejected for any reason. Therefore we ask that you do not reject the delivery and contact us if you need to request for a return after your delivery has been made.

We reserve the right to cancel ANY order for ANY reason and at ANY time. We will offer a full refund if we are unable to process your order of course. In such a case, you will be informed by our customer service agents and will be given a reason on why your order was canceled.

Whats the policy on Special ordered items or custom made products?

Because these products are made for you, there are no return or exchange options on custom-made or made-to-order products even if they are running late in production. All such products are a final sale. There are no cancelations or modifications on such products once they are in production. Please refer to product pages to view what options, if any, are available for that specific product.

Understand that there may be unforeseen delays in the delivery of a special ordered product. There are factors in the production, and import of such items that we do not have control of. Have confidence that as soon as your item is available to ship, it will be sent. The special order process cannot be expedited due to limitations with handmade products and our quality standards.

Sale promos, coupons & conditions

How can i use my coupons? Can i use more than one? what are the limits on coupons?

Our promos are limited time opportunities to get extra discounts on select items. We reserve the right to end any promo at ANYTIME. We will honor any new sale prices that occur within five (5) days after your purchase.

Returns and discounts:
Order and item discounts may be subject to recalculation upon the return of any merchandise involved with any sale.

You are unable to stack coupons. Only one coupon may be used per order.
A coupon can not offer discounts greater that 50% off of the price on the item in which it was used to purchase it. Example, a $100 discount coupon may not be used to purchase a $125 item,

We have no affiliation with any thrid-party websites offering coupons for ambrogioshoes.com

Authenticity of all items

Everything sold by AmbrogioShoes.com is 100% authentic and may be verified with the manufacturers. We only purchase and work with authorized sellers and do not purchase items from third parties.

Customer Chargebacks and payment rejections

Any customers/clients that issue a chargeback on their card relating to a transaction with us will result in the permanent banning of the customer's/client's account with us. They will no longer be able to process or complete any orders. We are available for Customer Support via E-Mail, Phone, and Live Chat. Please feel free to contact us first to resolve any problems or issues you may have in regards to your order or our service, we would be happy to do our best to make you happy. We reserve the right to send all chargebacks to collections and will take any measures necessary to recover losses occured by such actions.

Price Matching

We will honor to price match with any other reputable seller as long as the merchandise, of the same size, color, and style, in question is in-stock and available to be shipped immediately.

STILL HAVE ANY QUESTIONS?

  +(800) 875-7992

  info@ambrogioshoes.com