Contact Us
We're Here to Help
Contact Ambrogio Shoes for assistance with an order, product, return, exchange, shipping issue, production order, or store policy. For faster service, please include your order number and the email address used to place the order.
Live Chat & Hours
Use the chat button located at the bottom-left corner of the website.
Monday-Friday
10:00 AM-4:00 PM PST
Need to Change or Cancel an Order?
Please contact us as soon as possible and include your order number. In-stock cancellation requests must be submitted within one (1) hour after order placement. Made-to-order, custom, production, special-order, or backorder cancellation requests must be submitted within twenty-four (24) hours after order placement.
After the applicable cancellation period, approved cancellations may be subject to a five percent (5%) processing/cancellation fee. Orders that have shipped cannot be cancelled and follow our return process. Supplier-confirmed or production items may be non-cancellable after the applicable grace period. Exceptions apply where required by law or if Ambrogio Shoes cannot fulfill the order within a required or promised timeline. Complete terms are available in our Full Policy.
Order & Product Assistance
To help us respond efficiently, please provide:
- Your Ambrogio Shoes order number, if applicable
- The email address used for the order
- The product name, size, color, or style involved
- A clear description of the assistance requested
- Photographs of the product, packaging, or shipping damage when relevant
Returns, Damage Claims & Shipping Updates
Defective, damaged, or incorrect items must be reported within two (2) calendar days of delivery. Other eligible return or exchange requests must be submitted within fourteen (14) calendar days of delivery, subject to our other published terms.
For return terms or to submit a request, visit our Return Policy & Request.
Some brands, production items, international suppliers, or carriers may experience delays. If Ambrogio Shoes cannot ship within the promised or otherwise legally applicable timeline, we will provide any required delay notice and applicable options to consent to the delay or cancel for a full and prompt refund.
Helpful Links
Holiday Availability
Phone availability may be limited during holidays and periods of unusually high volume. Email, live chat, text, or the contact form may provide the fastest way to reach our team during those periods.