Backorder cancellation or modification requests must be submitted within twenty-four (24) hours from the time the order is placed.

After the 24-hour grace period, a backordered item may be non-cancellable once it has been confirmed, reserved, processed with the supplier, or otherwise prepared for fulfillment. Any later cancellation or modification requires written approval from Ambrogio Shoes.

If a cancellation is approved after the applicable grace period and before shipment, it may be subject to a five percent (5%) processing/cancellation fee.

Orders that have shipped follow the published return policy instead of the cancellation policy. Exceptions apply where required by law or if Ambrogio Shoes cannot fulfill the order within a required or promised timeline.

Once a backorder has been confirmed and payment has been received, the product will be reserved for the customer. Payment may be charged in full or invoiced for payment, as confirmed by customer service.

By confirming a backorder, the customer agrees to this backorder policy and Ambrogio Shoes' other applicable published terms.

Estimated arrival dates are not guaranteed delivery dates. Delays may result from manufacturing schedules, supplier availability, import processing, customs clearance, transportation, carrier service, or other circumstances outside Ambrogio Shoes' control.

We do not recommend placing a backorder when delivery is required by a specific date unless Ambrogio Shoes confirms that date in writing.

Certain products may be imported from Italy or other international suppliers. For products imported into the United States, the customer may be responsible for applicable import duties, customs fees, tariffs, brokerage fees, carrier advancement fees, or related government charges unless specifically stated otherwise.

Once a backordered product has been delivered, eligible return or exchange requests must be submitted within fourteen (14) calendar days of delivery, subject to Ambrogio Shoes' other published return terms.

Final sale items are not eligible for return, exchange, refund, or store credit except for a confirmed defective, damaged, or incorrect item reported within two (2) calendar days of delivery.

Custom, made-to-order, special-order, production, personalized, or otherwise restricted items remain subject to their applicable product and policy terms.

For complete return requirements, please review the Return Policy & Request.