1.1 Terms of Service
By placing an order on AmbrogioShoes.com, or through any other sales channel of AmbrogioShoes, you are agreeing to adhere unconditionally to all company policies.
1.2 Special Requests
Should there be any special requests regarding any order (gift wrapping, processing time, etc.), the client is required to specify the request either in the orders notes, or to any of our customer support channels (see section 9).
1.3 Processing Time
All orders will generally have a processing time of 0-3 business days. Some products may be subject to processing times of 3-10 business days.
All order cancellations must be requested within 24 hours of the time the order was placed by the end-customer. All cancellations outside of this window will be subject to a 15% processing fee.
1.5 Order Updates
Our team will update you within the processing window if any product in your order is subject to custom fulfillment status (see section 5 and 6).
1.6 New Clients
All new clients are required to go through our verification process. This process is designed to protect you, the card member, as well as us, the merchant. Please be available to speak to our verification team members over the phone or respond to their email inquiry at your best convenience. Ignoring this may result in the cancellation or delay of your order’s shipment.
All clients are expected to understand the sizing of the merchandise and are therefore responsible for choosing the item and size that they would like to purchase. We at AmbrogioShoes are not responsible for any size recommendations given and cannot be held accountable for how any shoe styles fit/run.
1.8 USA Orders
We can only ship merchandise to the billing address that is confirmed matching via your payment method’s banking institution. All information will be verified before we process any order. This is for your safety and is required by all credit card companies. If this information does not match, your order will not be processed. Your cooperation with our agents will help expedite this process. If you need to ship to any alternate address than your verified billing address, you may contact the banking institution associated with your card and add that address as an alternate address to your card member account.
1.9 Sales Tax
Sales tax will be charged for purchases being shipped to California only. No sales tax will be charged on the purchase of a Gift Certificate.
1.10 Customer Responsibility
We are not responsible for any interest or fees accrued on your payment method in regards to any purchases, refunds, exchanges and/or returns.
To place merchandise on layaway you must make a non-refundable down payment of 10% or $100.00 USD (whichever is greater).
We do not accept layaway requests for merchandise under $100.00.
The remaining balance is due within thirty (30) days or the merchandise will be taken off of hold and placed back onto the website to be available for sale.
Any partial payments made towards the balance of an order is Non-Refundable. All incomplete payments may be refunded to store credit to be used on AmbrogioShoes.com.
Coupons may not be stacked. Only one coupon may be used per order. A coupon can not offer discounts greater than 50% off of the price on the item in which it was used to purchase it. Example, a $100 discount coupon may not be used to purchase a $125 item. Coupons may not be stocked with other holiday incentives. First-time customer discounts may only be applied to items that are not part of Holiday sale.
We have no affiliation with any third-party websites offering coupons for AmbrogioShoes.com
1.12.2 Returns and discounts:
Order and item discounts may be subject to recalculation upon the return of any merchandise involved with any sale.
Our promos are limited time opportunities to get extra discounts on select items. We reserve the right to end any promo at ANYTIME. We will honor any new sale prices that occur within five (5) days after your purchase.
1.13 Gift Certificates
All Gift Certificate purchases are final. The Gift Certificates will never expire.
Any returns on items purchased with a Gift Certificate are only eligible for Store Credit (See Article 6.3 - Store Credit) which will be given in the form of a Gift Certificate.
Everything sold by AmbrogioShoes is 100% Authentic and may be verified with the Manufacturers.
The payment methods we accept are as follows: VISA, Master Card, American Express, Discover, and or Bank Wire. You may email us to request to pay for your order by Bank Wire, we will then provide you with the required information.
Any customers/clients that issue a chargeback on their card relating to a transaction with AmbrogioShoes will result in the permanent banning of the customer's/client's account with AmbrogioShoes. They will no longer be able to process or complete any orders with AmbrogioShoes. We are available for Customer Support via email, Phone, and Live Chat. Please see Section 9 for more information on Contact Methods. Please feel free to contact us first to resolve any problems or issues you may have in regards to your order or our service, we would be happy to do our best to make you happy.
Orders with pending or resolved chargebacks will have a 50% fee deducted from any refund.
1.16.1 Pending Orders
All unfulfilled orders with an open chargeback will not be fulfilled until the chargeback case has been closed officially.