+ Free standard shipping and returns on all orders

Have Questions? Call us! (800) 515-8523

Your cart

Your cart is empty

Production Policy & Order Guidelines

General Terms
This policy applies to, but is not limited to, Made-to-Order, Custom, and Special Order products. Production timelines for other items will be explicitly communicated by our team.

Important Notice
NOTICE: We do not recommend proceeding with a production order if you require the product by a specific date. While estimates are generally accurate, they may vary by up to several months due to unforeseen circumstances. Our team will provide the most accurate estimated timelines (ETAs) possible throughout the process; however, these are solely approximations and not guaranteed delivery dates.

Order Confirmation & Modifications
Cancellations or modifications are not permitted once an order has been confirmed by the client or automatically processed. Orders will proceed to production automatically if client confirmation is not received within 72 hours of the production status notification.

Payment & Returns
Full payment is required prior to the commencement of production. Custom, made-to-order, and special order products are final sale items and are not eligible for returns, exchanges, or refunds.

Production Timelines
All stated production timelines are estimates only and subject to change. By placing an order, you acknowledge and agree to adhere to these terms.


Brand-Specific Production Details

Mauri Special Order Products
Eligible Mauri Products made to order will be displayed at checkout.

  • Estimated Production Time: 60–90 days

  • Notes: Timelines are provisional and subject to change.

  • Origin: Handcrafted in Italy

Ambrogio Products
Most Ambrogio products require production, as indicated at checkout.

  • Estimated Production Time: 30 days

  • Notes: Extended timelines for specific items will be noted in product descriptions.

  • Origin: Handcrafted in Spain

Paul Parkman Products
All Paul Parkman products are produced upon order.

  • Estimated Production Time: 2–3 weeks

  • Notes: Timelines may vary due to operational factors.

  • Origin: Handcrafted in Turkey

Como Products
Most Como products require production, as indicated at checkout.

  • Estimated Production Time: 30 days

  • Notes: Extended timelines for specific items will be noted in product descriptions.

  • Origin: Handcrafted in Spain


We appreciate your understanding and cooperation with our policies. For further inquiries, please contact our customer service team.