Production Policy & Order Guidelines
General Terms
This policy applies to, but is not limited to, Made-to-Order, Custom, and Special Order products. Production timelines for other items will be explicitly communicated by our team.
Important Notice
NOTICE: We do not recommend proceeding with a production order if you require the product by a specific date. While estimates are generally accurate, they may vary by up to several months due to unforeseen circumstances. Our team will provide the most accurate estimated timelines (ETAs) possible throughout the process; however, these are solely approximations and not guaranteed delivery dates.
Order Confirmation & Modifications
Cancellations or modifications are not permitted once an order has been confirmed by the client or automatically processed. Orders will proceed to production automatically if client confirmation is not received within 72 hours of the production status notification.
Payment & Returns
Full payment is required prior to the commencement of production. Custom, made-to-order, and special order products are final sale items and are not eligible for returns, exchanges, or refunds.
Production Timelines
All stated production timelines are estimates only and subject to change. By placing an order, you acknowledge and agree to adhere to these terms.
Brand-Specific Production Details
Mauri Special Order Products
Eligible Mauri Products made to order will be displayed at checkout.
Estimated Production Time: 60–90 days
Notes: Timelines are provisional and subject to change.
Origin: Handcrafted in Italy
Ambrogio Products
Most Ambrogio products require production, as indicated at checkout.
Estimated Production Time: 30 days
Notes: Extended timelines for specific items will be noted in product descriptions.
Origin: Handcrafted in Spain
Paul Parkman Products
All Paul Parkman products are produced upon order.
Estimated Production Time: 2–3 weeks
Notes: Timelines may vary due to operational factors.
Origin: Handcrafted in Turkey
Como Products
Most Como products require production, as indicated at checkout.
Estimated Production Time: 30 days
Notes: Extended timelines for specific items will be noted in product descriptions.
Origin: Handcrafted in Spain
We appreciate your understanding and cooperation with our policies. For further inquiries, please contact our customer service team.