Return Policy
Return Policy
Need to submit a return request? You’ll find the option below—but before doing so, please take a moment to read through the entire policy. You’ll need to confirm you’ve reviewed and understood it before the return submission link becomes active.
We appreciate your business and are committed to making your experience as seamless as possible. Below is our clearly outlined return policy, designed to offer both flexibility and transparency.
Eligibility & Notification
You must notify us within 14 days of the delivery date (as confirmed by the shipping carrier) to request a return or exchange. Once approved, items must be received within 30 days. Requests outside this window are not accepted.
Custom & Made-to-Order Items
Products labeled as custom or made-to-order are non-returnable and non-exchangeable. Review the product page for eligibility before purchase.
Return Authorization (RA#)
Returns without an RA# will not be accepted. RA#s will not be issued after the 14-day notification period. To expedite approval, photos of the product may be requested.
Exchanges
We are pleased to offer multiple exchanges for eligible orders. For U.S. orders, all associated fees will be covered by us for each approved exchange request. For international (non-U.S.) orders, exchanges are allowed, but customers are responsible for the cost of return shipping.
Return Shipping Labels
Returns are not free. A flat-rate return shipping label is available for $20.00 for footwear and apparel, and $6.99 for eyewear (U.S. only). This fee is deducted from your refund, if used. Alternatively, you may arrange your own return shipping.
Return Conditions & Inspection
All items must be unused, in original packaging, and returned in the condition received. Shoes must only be tried indoors on a clean surface. Returns that do not meet these standards may be declined or returned to sender.
No Restocking Fees
We do not charge restocking fees for valid returns or exchanges.
Refund Processing
Once received, returns are inspected within 7 business days. Refunds are issued within 7 business days following inspection approval. Refunds are issued to the original payment method and may exclude shipping and label costs.
Policy Abuse
We reserve the right to reject or cancel any return or exchange request that we deem excessive, abusive, or not in good faith.
Need More Help?
For full return terms and support, visit our Return Center or contact customer support.
Phone: +800-875-7992
Email: service@ambrogioshoes.com
Hours: Monday - Sunday, 10 a.m. - 4 p.m. (PST)
Thank you for shopping with Ambrogio Shoes!