In-stock items generally ship within one (1) to three (3) business days after your order is confirmed. This processing time is in addition to the selected shipping transit time.

• Standard (3-7 business days): FREE on orders over $150
• Standard (3-7 business days): $10 on orders under $150
• Expedited (2-5 business days): $20
• 2 Day Air (2 business days): $50
• Next Day Air (1 business day): $75

Some items may require additional processing time depending on brand availability, supplier confirmation, inventory location, import status, production status, or special handling requirements. Processing time is separate from shipping transit time.

Shipping fees are non-refundable unless expressly approved by Ambrogio Shoes in writing or required by law. Signature confirmation may be required at our discretion.

Certain products may be shipped from, fulfilled by, or imported through international suppliers before delivery to a U.S. customer. For any item shipped from an international location to a domestic U.S. address, import duties, customs fees, tariffs, brokerage fees, carrier advancement fees, taxes, or related government charges may be the responsibility of the customer unless Ambrogio Shoes expressly states otherwise in writing.

These charges are separate from standard domestic or international shipping rates and may not be included in the product price or shipping cost at checkout unless specifically stated. If applicable, the customer may be contacted directly by the carrier, customs broker, or customs authority to pay these charges before delivery can be completed.

Ambrogio Shoes does not control government-imposed duties, tariffs, customs fees, brokerage charges, or carrier advancement fees and cannot guarantee or predict the final amount of such charges. Refusal or failure to pay required import charges may result in shipment delays, return to sender, abandonment, or additional fees assessed to the customer.

We ship globally to many countries using trusted carriers. For international customers, available shipping rates are calculated at checkout, and applicable checkout shipping charges are included in the order total shown before payment is submitted.

In-stock items usually ship within one (1) to five (5) business days after order confirmation unless a longer timeline is stated on the product page or communicated by customer service.

Shipping charges calculated at checkout do not change the separate import-fee terms that may apply to certain internationally sourced products being imported into the United States before domestic delivery.

Signature confirmation may be requested or required depending on the item or shipping destination. Products with longer fulfillment timelines will include those details on the product page where applicable.

Once your order is shipped, you will receive a tracking number to monitor delivery progress. Tracking activity may take time to appear after the carrier receives the package.

Estimated delivery dates are provided by the carrier and are not guaranteed by Ambrogio Shoes. Carrier delays, customs delays, weather delays, failed delivery attempts, incorrect address issues, and other delivery interruptions outside Ambrogio Shoes' control may affect delivery timing.

We may use UPS, FedEx, DHL, USPS, or other comparable carriers depending on which option provides the best delivery timeline and service experience. Ambrogio Shoes reserves the right to select or change carriers to improve service efficiency or complete delivery.

Ambrogio Shoes is not responsible for carrier delays, weather delays, customs delays, incorrect address delays, failed delivery attempts, or other delivery interruptions outside our control.

If a package is lost or damaged in transit, Ambrogio Shoes will assist with the carrier claim process. Refunds, replacements, or store credits cannot be issued until the carrier investigation has been completed and the claim has been approved, where applicable.

Carrier coverage may be limited. Customers who would like full coverage for the full declared value of an order may request and purchase additional shipment insurance before the order is shipped. If optional full coverage is declined or not purchased before shipment, any loss, theft, or damage claim may be limited to the base insurance amount provided by Ambrogio Shoes or the carrier.

A confirmed defective, damaged, or incorrect item must be reported to Ambrogio Shoes within two (2) calendar days of delivery. Please keep all packaging and shipping materials while the claim is reviewed.

Any unclaimed, undeliverable, refused, rejected, or returned-to-sender package may subject the customer to all fees incurred, including original shipping fees, return shipping fees, carrier fees, customs fees, duties, tariffs, brokerage fees, processing fees, and other applicable charges.

New shipping fees may be required before a returned package can be shipped again to the customer. Any outstanding balances, including customs charges, carrier charges, return fees, or reshipment fees, must be paid in full before the package is re-shipped or before any refund, exchange balance, or store credit is issued.

Orders that have already shipped cannot be cancelled. Once an order has shipped, eligible items must be handled through Ambrogio Shoes' return process.

For cancellation rules before shipment, including the one (1) hour grace period for in-stock orders, the twenty-four (24) hour grace period for made-to-order, custom, production, special-order, or backorder items, and any applicable five percent (5%) processing/cancellation fee, please review Ambrogio Shoes' Full Policy. Supplier-confirmed or production items may be non-cancellable after the applicable grace period. Exceptions apply where required by law or if Ambrogio Shoes cannot fulfill the order within a required or promised timeline.